How AI Helps Pharmacy Technicians
Pharmacy staff spend the day answering refill-status and hours calls. 12² builds a phone and text assistant connected to approved answers and refill queues, with handoff to staff.
Pharmacy Refill & Call Desk · From $3,500 + $399/mo, by team size · proposed estimate · It says it is an automated assistant at the start of every call and chat.
Ai for pharmacies: the short answer.
12² builds AI for pharmacy technicians that takes on the routine work: answering refill-status and hours questions, taking refill requests for pharmacist review, sending pickup texts and logging calls for the pharmacist. It runs inside the tools you already use. Every medication question goes to the pharmacist.
Sources
- HHS: vendors handling PHI for a provider are business associates and need a BAAhhs.gov
- Goodcall AI answering service: Starter $79/mo, Growth $129/mogoodcall.com
Research figures above describe the cited studies, not results 12² promises. Results vary. Disclosures
Where the hours go now.
Refill-status, hours and transfer questions
Pharmacy staff spend the day answering refill-status and hours calls.
Taking refill requests
Questions and requests wait until someone has a free minute.
Sending ready-for-pickup texts
Reminders and follow-ups slip when the day gets busy.
What it handles, and what it never does.
What it handles
- Refill-status, hours and transfer questionsIt answers refill-status, hours and transfer questions from the pharmacy system and approved answers.
- Taking refill requestsIt takes refill requests for pharmacist review.
- Sending ready-for-pickup textsIt sends ready-for-pickup texts.
- Calls needing a pharmacistIt logs calls needing a pharmacist.
- Hand-off to your teamAnything that needs a person goes to the right person, with the details attached.
What it never does
- Make up a price or a factIt works only from the documents, records and price lists you give it. Anything it can't find goes to your team.
- Promise a resultQuestions about outcomes go to the person who does the work.
- Pretend to be a personIt says it is an automated assistant whenever it talks to someone directly.
- Make a clinical decisionClinicians decide. It handles the paperwork and messages around them.
- Guess when it isn't sureIf a question isn't covered by your approved answers, it takes a message and passes it to your team.
Built and tested on your own booking calls.
Before handoff, we run your build on your own real examples and fix anything that misses.
- Tested on your own booking callsBefore handoff, we run your build on your own real examples and fix anything that misses.
- Retainer, then balance on deliveryRetainer up front. Work starts once the retainer is paid; the balance is due on delivery when the agreed test cases pass.
- Fixed price, scope and timelineAll three in writing before work starts. The timeline is set in your quote.
- What 12² buildsA phone and text assistant connected to approved answers and refill queues, with handoff to staff.
- How it connectsWe confirm how it connects to the tools you already use on the first call and write it into your quote.
Related solutions: Clinical Documentation Review Desk · NP Practice Paperwork Desk · Physician Practice Documentation & Letters · all solutions
See also: AI front desk for dental and health practices · pricing
From $3,500 + $399/moSetup + monthly, by size. The monthly fee covers monitoring, fixes and re-tests for your package as your hours, prices and staff change. AI, phone and software usage is billed at cost. Proposed starting estimates by team size, not fixed prices; the final price is in a written quote.
- Small: Small practice (1-4 staff, one location)From $3,500 + $399/mo. The core build for 1-4 staff, one location: a phone and text assistant connected to approved answers and refill queues, with handoff to staff. Proposed estimate. Small tier; monthly covers hosting, monitoring and fixes. Matches the live 12squared.ai ladder for this industry.
- Mid-size: Mid-size practice (5-19 staff)From $7,500 + $750/mo. Everything in Small practice, for more users, inboxes and calendars, with hand-off rules set for each role. Proposed estimate. More users, locations or integrations. Matches the live 12squared.ai ladder for this industry.
- Enterprise: Enterprise (20+ staff or several locations)From $15,000 + $1,500/mo, custom quote. Everything in Mid-size practice, across locations or departments, with system integrations and a security review scoped in your custom quote. Proposed estimate floor; scope, integrations and security review set the final number. No cap. Matches the live 12squared.ai ladder for this industry.
- Retainer up front Work starts once the retainer is paid; the balance is due on delivery when the agreed test cases pass. Scope, price and timeline are agreed in writing before work starts.
- You own itThe accounts, phone number, scripts, templates and data sit in your name. You can leave at any time.
- Compliance and dataHIPAA: 12² discusses HIPAA requirements, including whether a BAA is needed, before any PHI is involved; data stays in the practice's systems; clinicians make every clinical decision and review anything sent to patients. Pharmacists answer every drug question; state pharmacy board rules apply (unverified).
- HIPAAWe discuss your HIPAA requirements, including whether a business associate agreement is needed, before any patient data is involved.
- Not professional adviceNot medical advice: clinicians make every clinical decision. HIPAA compliance stays with your practice and its vendors; we discuss your HIPAA requirements, including whether a business associate agreement is needed, before any patient data is involved. 12² builds software and automations. It is not a licensed professional in your field, and your team makes every professional decision. Disclosures
Straight answers.
Does it answer medication questions?
No. Those go straight to the pharmacist.
How does payment work?
Retainer up front. Work starts once the retainer is paid; the balance is due on delivery when the agreed test cases pass.
How long does it take?
Timelines are set per project in the quote, after we see your systems and volume.
Are these prices final?
No. They are proposed starting estimates. You get a written custom quote after a short scoping call.
Tell us how the phone gets answered now.
A few lines is enough. If it's a fit we'll say so, and if it isn't we'll tell you why.
- You'll hear back within one business day12² reads your note and replies about your project.
- A free 20-minute callHow calls reach you now, what gets missed, and what a caller needs.
- A fixed quoteYour size, scope, date and price in writing before any work starts.
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