The front desk that still picks up at 9:47 PM.
When a patient calls with a toothache after you've closed, they either get booked or they call the next practice. 12² builds a front desk for your phone and website that books the visit, takes the message, and hands anything clinical straight to your team.
This fills in as the call goes on.
The demo follows a fixed script so you can see the flow. Your build answers from your own services, hours, providers and schedule.
The call you miss is usually a new patient.
Pain doesn't keep office hours
People call when it hurts, which is often in the evening or at the weekend. A voicemail asks them to wait, and many won't.
One person, three jobs
The front desk is checking a patient in, verifying insurance and answering the phone at once. The phone is the one that loses.
Messages that never get returned
A sticky note is not a system. Every call the assistant takes becomes a written record your team can work through in order.
Clear lines around what a machine should and shouldn't do.
What it handles
- Booking, rescheduling and cancellingFor the visit types you choose, inside the hours and providers you set.
- New-patient intakeName, contact details, reason for the visit and how urgent it is, written down the same way every time.
- The questions you answer all dayHours, location, parking, what to bring, which services you offer.
- Hand-offs with contextAnything it can't settle goes to a named person with the full conversation attached.
What it never does
- Give clinical adviceIt doesn't diagnose, suggest medication or judge symptoms. Those calls go to your team, flagged as priority.
- Guess about coverageIt records the patient's plan and tells them your office will confirm. It never promises what insurance will pay.
- Pretend to be a personIt says it is an automated assistant at the start of every call and chat.
- Handle patient data looselyHealthcare builds use HIPAA-eligible vendors under a signed business associate agreement, and you get the vendor list in writing before work starts.
We haven't shipped this for a practice yet.
So there are no patient numbers or practice logos on this page, and we won't invent any. How the assistant connects to your scheduling software depends on what that software allows; we establish that on the first call and put it in the written scope. Where a direct connection isn't possible, the assistant takes the request and your team confirms it.
What we can show you is the demo above and the software 12² builds and runs every day: Fieldcam, HailScan and Codes&More. Your build is tested against your own real calls, and you accept it before the final payment.
from $3,500AI Front Desk for phone and web chat. Healthcare builds cost more than the base price because of the compliance work; your quote states the figure. Phone minutes and AI usage are billed at cost.
- Fixed, in writingScope, delivery date and price are agreed before work starts. Half at kickoff, half when you accept it.
- You own itThe accounts, phone number, scripts and data sit in your name. You can leave at any time.
- Care plan optionalFrom $400 a month for monitoring, fixes and a usage report as your hours, prices and staff change.
Straight answers.
Will it give patients medical advice?
No. It is built to refuse. A clinical question is flagged for your team as a priority call-back, and the caller is told to use emergency services if it can't wait.
Does it work with our practice management software?
That depends on the software. Some systems allow outside tools to read and write the schedule and some don't. We check yours on the first call. If it can't be connected, the assistant collects the request and your team books it.
Is it HIPAA compliant?
Compliance is something your practice and its vendors achieve together, so we won't sell you a badge. What we commit to in writing: HIPAA-eligible vendors, a signed business associate agreement, and a list of every provider that touches patient data.
What do patients hear?
A short greeting that says they've reached the practice's automated assistant, then a normal conversation. They can ask for a person at any point and the message goes to your team.
Tell us how your phones run now.
A few lines is enough. If it's a fit we'll say so, and if it isn't we'll tell you why.
- A real replyWritten for you by 12², within one business day. Never an autoresponder.
- A 20-minute callHow calls reach you now, what gets missed, and what a booking needs.
- A fixed quoteScope, date and price in writing before any work starts.
Prefer email? Write to [email protected]
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