How AI Helps Heavy Vehicle & Mobile Equipment Service Technicians
Heavy-equipment service teams lose time on work-order write-ups, parts follow-ups and customer updates. 12² builds work-order and warranty templates plus message automations around the dealer or shop system, with service-manager approval.
Equipment Service Back Office · From $1,950 + $349/mo, by team size · proposed estimate · It says it is an automated assistant whenever it talks to someone directly, and your team reviews what it drafts before it goes out.
Ai for heavy equipment service: the short answer.
12² builds AI for heavy vehicle and mobile equipment service technicians that takes on the routine work: turning technician notes into clean work-order narratives, drafting parts-request and warranty-claim paperwork for review, and sending customer status updates from templates. It runs inside the tools you already use, and your team reviews anything that goes out.
Sources
- General office-writing evidence, not a study of this job: in an RCT, ChatGPT cut professional writing time 40% and raised quality (Noy & Zhang, Science 2023)news.mit.edu
Research figures above describe the cited studies, not results 12² promises. Results vary. Disclosures
Where the hours go now.
Turning technician notes into clean work-order narratives
Heavy-equipment service teams lose time on work-order write-ups, parts follow-ups and customer updates.
Parts-request and warranty-claim paperwork
Rebuilt from scratch each time, usually at the end of the day.
Customer status updates
Reminders and follow-ups slip when the day gets busy.
What it handles, and what it never does.
What it handles
- Turning technician notes into clean work-order narrativesIt turns technician notes into clean work-order narratives.
- Parts-request and warranty-claim paperworkIt drafts parts-request and warranty-claim paperwork for review.
- Customer status updatesIt sends customer status updates from templates.
- Summarizing service history before a jobIt summarizes service history before a job.
- Hand-off to your teamAnything that needs a person goes to the right person, with the details attached.
What it never does
- Make up a price or a factIt works only from the documents, records and price lists you give it. Anything it can't find goes to your team.
- Promise a resultQuestions about outcomes go to the person who does the work.
- Pretend to be a personIt says it is an automated assistant whenever it talks to someone directly.
- Send anything on its ownDrafts wait for your team's approval before anything goes out.
Built and tested on your own work.
Before handoff, we run your build on your own real examples and fix anything that misses.
- Tested on your own workBefore handoff, we run your build on your own real examples and fix anything that misses.
- Retainer, then balance on deliveryRetainer up front. Work starts once the retainer is paid; the balance is due on delivery when the agreed test cases pass.
- Fixed price, scope and timelineAll three in writing before work starts. The timeline is set in your quote.
- What 12² buildsWork-order and warranty templates plus message automations around the dealer or shop system, with service-manager approval.
- How it connectsWe confirm how it connects to your dealer or shop system on the first call and write it into your quote.
Related solutions: Service Desk Back Office for Auto Shops · Teacher Planning & Paperwork Setup · Estimate Paperwork Assistant · all solutions
See also: all industry packages · pricing
From $1,950 + $349/moSetup + monthly, by size. The monthly fee covers monitoring, fixes and re-tests for your package as your templates, documents and staff change. AI and software usage is billed at cost. Proposed starting estimates by team size, not fixed prices; the final price is in a written quote.
- Small: Small shop (1-4 staff, one location)From $1,950 + $349/mo. The core build for 1-4 staff, one location: work-order and warranty templates plus message automations around the dealer or shop system, with service-manager approval. Proposed estimate. Small tier; monthly covers hosting, monitoring and fixes.
- Mid-size: Mid-size shop (5-19 staff)From $6,500 + $650/mo. Everything in Small shop, for more users, inboxes and calendars, with hand-off rules set for each role. Proposed estimate. More users, locations or integrations.
- Enterprise: Enterprise / multi-shop (20+ staff or several locations)From $12,500 + $1,250/mo, custom quote. Everything in Mid-size shop, across locations or departments, with system integrations and a security review scoped in your custom quote. Proposed estimate floor; scope, integrations and security review set the final number. No cap.
- Retainer up front Work starts once the retainer is paid; the balance is due on delivery when the agreed test cases pass. Scope, price and timeline are agreed in writing before work starts.
- You own itThe accounts, scripts, templates and data sit in your name. You can leave at any time.
- Compliance and dataManufacturer warranty rules govern claim wording; a person reviews every claim. Low regulatory load otherwise.
- Not professional advice12² builds software and automations. It is not a licensed professional in your field, and your team makes every professional decision. Disclosures
Straight answers.
Can it file warranty claims for us?
It drafts them from your notes; your team checks and submits them.
How does payment work?
Retainer up front. Work starts once the retainer is paid; the balance is due on delivery when the agreed test cases pass.
How long does it take?
Timelines are set per project in the quote, after we see your systems and volume.
Are these prices final?
No. They are proposed starting estimates. You get a written custom quote after a short scoping call.
Tell us how you handle parts-request and warranty-claim paperwork now.
A few lines is enough. If it's a fit we'll say so, and if it isn't we'll tell you why.
- You'll hear back within one business day12² reads your note and replies about your project.
- A free 20-minute callHow the work runs now, what gets missed, and what your team needs from it.
- A fixed quoteYour size, scope, date and price in writing before any work starts.
Prefer email? Write to [email protected]
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