AI Claim File Software for Public Adjusters
A public adjusting firm spends hours after every inspection sorting photos, pulling weather records and re-typing notes into the file. 12² builds the system that does that assembly and leaves every judgment with your public adjusters.
Claim File Builder for Public Adjusters · From $7,000 + $350/mo, by team size · proposed estimate · It says it is an automated assistant whenever it talks to someone directly, and your team reviews what it drafts before it goes out.
Software for public adjusters: the short answer.
12² builds claim file software for public adjusters that takes on the assembly work after an inspection: sorting photos and notes by room and elevation, attaching public storm records for the date of loss, and building the file in your format. Your adjusters make every coverage and value decision. Pricing starts at $7,000 plus $350 a month.
Sources
- 12squared.ai public adjusters page: Claim File Builder from $7,000 + $350/mo (small, 1-4 staff, one location), $14,000 + $750/mo (mid-size, 5-19 staff), from $28,000 + $1,500/mo custom quote (enterprise)12squared.ai
- BLS Occupational Outlook Handbook: some claims adjusters work as public adjusters, often hired by claimants and paid a percentage of the settled claim; public adjusters may need to meet separate or additional licensing requirements, and licensing varies by statebls.gov
- NOAA NCEI Storm Events Database: a publicly accessible source of National Weather Service Storm Data on significant weather that causes property damage, searchable by state or areancdc.noaa.gov
- General office-writing evidence, not a study of this job: in an RCT, ChatGPT cut professional writing time 40% and raised quality (Noy & Zhang, Science 2023)news.mit.edu
Research figures above describe the cited studies, not results 12² promises. Results vary. Disclosures
Where the hours go now.
Sorting inspection photos
Every public adjuster comes back from an inspection with photos and notes that still have to be filed by room and elevation.
Pulling weather records
Storm records for the address and date of loss are looked up and attached by hand, one claim at a time.
Building the document package
The photo report, weather report and notes are re-typed into one file before a public adjuster can review it.
What it handles, and what it never does.
What it handles
- Field capturePhotos, video and notes from a phone, organized into the claim file on upload.
- Photo sortingInspection photos filed by room and elevation, with captions your team can edit.
- Storm recordsPublic storm data for the address and date of loss, with the source record kept behind every figure.
- Claim file assemblyThe photo report, storm records and notes in one file in your format, ready for a public adjuster to review.
- Status updatesDrafted updates to the policyholder that your team approves before they go.
What it never does
- Make up a price or a factIt works only from the photos, notes and records in the file. Anything it can't find goes to your team.
- Pretend to be a personIt says it is an automated assistant whenever it talks to someone directly.
- Decide coverage or valueYour public adjusters decide what is claimed and at what value.
- Do outreach or solicitationThe system does no outreach of its own. Your state's solicitation rules stay with your firm.
- Send anything to a carrier on its ownNothing leaves the system without a person approving it.
Built and tested on your own claim files.
Before handoff, we run your build on your own real claim files and fix anything that misses.
- Tested on your own claim filesBefore handoff, we run your build on your own real claim files and fix anything that misses.
- Retainer, then balance on deliveryRetainer up front. Work starts once the retainer is paid; the balance is due on delivery when the agreed test cases pass.
- Fixed price, scope and timelineAll three in writing before work starts. The timeline is set in your quote.
- What 12² buildsA claim file builder that sorts inspection photos, pulls storm records and assembles the file in your format, from tools your firm already runs.
- How it connectsWe confirm how it connects to your claim and document systems on the first call and write it into your quote.
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See also: all industry packages · pricing
From $7,000 + $350/moSetup + monthly, by size. The monthly fee covers monitoring, fixes and re-tests for your package as your templates, documents and staff change. AI and software usage is billed at cost. Proposed starting estimates by team size, not fixed prices; the final price is in a written quote.
- Small: Small (1-4 staff, one location)From $7,000 + $350/mo. Inspection photos and notes sorted by room and elevation into your report format, with storm records for the date of loss. Proposed estimate. Small tier; monthly covers hosting, monitoring and fixes. Matches the live 12squared.ai ladder for this industry.
- Mid-size: Mid-size (5-19 staff)From $14,000 + $750/mo. Everything in Small, plus the assembled claim file and a review queue for your public adjusters. Proposed estimate. More users, locations or integrations. Matches the live 12squared.ai ladder for this industry.
- Enterprise: Enterprise (20 or more staff, or several locations)From $28,000 + $1,500/mo, custom quote. Everything in Mid-size, plus sign-in, an office screen and a connection to your claim system across adjusters and offices, scoped in your custom quote. Proposed estimate floor; scope, integrations and security review set the final number. No cap. Matches the live 12squared.ai ladder for this industry.
- Retainer up front Work starts once the retainer is paid; the balance is due on delivery when the agreed test cases pass. Scope, price and timeline are agreed in writing before work starts.
- You own itThe accounts, scripts, templates and data sit in your name. You can leave at any time.
- Compliance and dataPublic adjusters may need to meet separate licensing requirements from carrier adjusters, and your state's rules on public adjusting, solicitation and contracts apply (detail unverified per state). Your adjusters make every coverage and value decision. The system does no outreach of its own, and 12² does not give legal advice.
- Not professional advice12² is not an insurer, agency or adjuster, does not handle claims and does not perform licensed insurance activity. Coverage, claim and value decisions stay with your licensed staff. 12² builds software and automations. It is not a licensed professional in your field, and your team makes every professional decision. Disclosures
Straight answers.
Does the software decide what a public adjuster claims?
No. It assembles photos, storm records and notes into the file. Every coverage and value decision stays with your adjusters.
Can it work with the estimating software a public adjuster already uses?
Usually it exports into it rather than replacing it. We confirm what connects on the first call and write it into your quote.
How does payment work?
Retainer up front. Work starts once the retainer is paid; the balance is due on delivery when the agreed test cases pass.
How long does it take?
Timelines are set per project in the quote, after we see your systems and volume.
What does it cost a public adjusting firm?
From $7,000 + $350/mo for a small firm (1-4 staff, one location). Mid-size and enterprise firms get a written quote after a short scoping call; enterprise starts from $28,000 + $1,500/mo.
Tell us where your claim files slow down.
A few lines is enough. If it's a fit we'll say so, and if it isn't we'll tell you why.
- You'll hear back within one business day12² reads your note and replies about your project.
- A free 20-minute callWe walk one real claim file through your process and agree your firm size.
- A fixed quoteYour size, scope, date and price in writing before any work starts.
Prefer email? Write to [email protected]
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