How AI Helps HVAC Mechanics & Installers
HVAC shops miss calls during peak season and fall behind on quotes, maintenance reminders and invoices. 12² builds call handling, quote/invoice templates and reminder automations around the field-service tool.
HVAC Office & Dispatch Desk · From $1,950 + $349/mo, by team size · proposed estimate · It says it is an automated assistant at the start of every call and chat.
Ai for hvac companies: the short answer.
12² builds AI for HVAC mechanics and installers that takes on the routine work: logging calls with approved scripts, drafting quotes and invoices from technician notes, and sending maintenance reminders. It runs inside the tools you already use. Technicians still diagnose and do the work.
Sources
- Goodcall AI answering service: Starter $79/mo, Growth $129/mogoodcall.com
- Smith.ai receptionist plans list $300/mo for 30 calls and $810/mo for 90 callssmith.ai
- General office-writing evidence, not a study of this job: in an RCT, ChatGPT cut professional writing time 40% and raised quality (Noy & Zhang, Science 2023)news.mit.edu
Research figures above describe the cited studies, not results 12² promises. Results vary. Disclosures
Where the hours go now.
Answering and logging calls with approved scripts and a hand-off
HVAC shops miss calls during peak season and fall behind on quotes, maintenance reminders and invoices.
Quotes and invoices
Written up by hand, one at a time, after the real work is done.
Sending maintenance-agreement reminders
Reminders and follow-ups slip when the day gets busy.
What it handles, and what it never does.
What it handles
- Answering and logging calls with approved scripts and a hand-offIt answers and logs calls with approved scripts and a hand-off.
- Quotes and invoicesIt drafts quotes and invoices from technician notes.
- Sending maintenance-agreement remindersIt sends maintenance-agreement reminders.
- Drafting dispatch summaries for the next dayIt drafts dispatch summaries for the next day.
- Hand-off to your teamAnything that needs a person goes to the right person, with the details attached.
What it never does
- Make up a price or a factIt works only from the documents, records and price lists you give it. Anything it can't find goes to your team.
- Promise a resultQuestions about outcomes go to the person who does the work.
- Pretend to be a personIt says it is an automated assistant whenever it talks to someone directly.
- Guess when it isn't sureIf a question isn't covered by your approved answers, it takes a message and passes it to your team.
Built and tested on your own booking calls.
Before handoff, we run your build on your own real examples and fix anything that misses.
- Tested on your own booking callsBefore handoff, we run your build on your own real examples and fix anything that misses.
- Retainer, then balance on deliveryRetainer up front. Work starts once the retainer is paid; the balance is due on delivery when the agreed test cases pass.
- Fixed price, scope and timelineAll three in writing before work starts. The timeline is set in your quote.
- What 12² buildsCall handling, quote/invoice templates and reminder automations around the field-service tool.
- How it connectsWe confirm how it connects to your field-service tool on the first call and write it into your quote.
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See also: all industry packages · pricing
From $1,950 + $349/moSetup + monthly, by size. The monthly fee covers monitoring, fixes and re-tests for your package as your hours, prices and staff change. AI, phone and software usage is billed at cost. Proposed starting estimates by team size, not fixed prices; the final price is in a written quote.
- Small: Small shop (1-4 staff, one location)From $1,950 + $349/mo. The core build for 1-4 staff, one location: call handling, quote/invoice templates and reminder automations around the field-service tool. Proposed estimate. Small tier; monthly covers hosting, monitoring and fixes. Matches the live 12squared.ai ladder for this industry.
- Mid-size: Mid-size shop (5-19 staff)From $6,500 + $650/mo. Everything in Small shop, for more users, inboxes and calendars, with hand-off rules set for each role. Proposed estimate. More users, locations or integrations. Matches the live 12squared.ai ladder for this industry.
- Enterprise: Enterprise (20+ staff or several locations)From $12,500 + $1,250/mo, custom quote. Everything in Mid-size shop, across locations or departments, with system integrations and a security review scoped in your custom quote. Proposed estimate floor; scope, integrations and security review set the final number. No cap. Matches the live 12squared.ai ladder for this industry.
- Retainer up front Work starts once the retainer is paid; the balance is due on delivery when the agreed test cases pass. Scope, price and timeline are agreed in writing before work starts.
- You own itThe accounts, phone number, scripts, templates and data sit in your name. You can leave at any time.
- Compliance and dataLicensed trades own the work, permits and code compliance; TCPA consent for texts. EPA refrigerant rules stay with certified techs.
- Not professional adviceNot engineering or code-compliance advice: your licensed staff approve every estimate and document. 12² builds software and automations. It is not a licensed professional in your field, and your team makes every professional decision. Disclosures
Straight answers.
Will AI diagnose systems?
No. Technicians diagnose; this covers the office.
How does payment work?
Retainer up front. Work starts once the retainer is paid; the balance is due on delivery when the agreed test cases pass.
How long does it take?
Timelines are set per project in the quote, after we see your systems and volume.
Are these prices final?
No. They are proposed starting estimates. You get a written custom quote after a short scoping call.
Tell us how the phone gets answered now.
A few lines is enough. If it's a fit we'll say so, and if it isn't we'll tell you why.
- You'll hear back within one business day12² reads your note and replies about your project.
- A free 20-minute callHow calls reach you now, what gets missed, and what a caller needs.
- A fixed quoteYour size, scope, date and price in writing before any work starts.
Prefer email? Write to [email protected]
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