How AI Helps Water & Wastewater Treatment Plant Operators
Small water systems spend days on sampling reports and notices. 12² builds report templates, schedules and notice drafts on the business network only.
Utility Compliance Paperwork Desk · From $2,500 + $249/mo, by team size · proposed estimate · It says it is an automated assistant whenever it talks to someone directly, and your team reviews what it drafts before it goes out.
Ai for water utilities: the short answer.
12² builds AI for water and wastewater operators that takes on the routine work: formatting sampling results into report drafts for review, tracking sampling schedules and operator certifications, and drafting customer notices from approved templates. It runs inside the tools you already use. The certified operator signs every report.
Sources
- General office-writing evidence, not a study of this job: in an RCT, ChatGPT cut professional writing time 40% and raised quality (Noy & Zhang, Science 2023)news.mit.edu
Research figures above describe the cited studies, not results 12² promises. Results vary. Disclosures
Where the hours go now.
Formatting sampling results into report drafts
Small water systems spend days on sampling reports and notices.
Sampling schedules and operator certifications
The dates and records live in inboxes, spreadsheets and people's heads.
Drafting customer notices from approved templates
Rebuilt from scratch each time, usually at the end of the day.
What it handles, and what it never does.
What it handles
- Formatting sampling results into report draftsIt formats sampling results into report drafts for review.
- Sampling schedules and operator certificationsIt tracks sampling schedules and operator certifications.
- Drafting customer notices from approved templatesIt drafts customer notices from approved templates.
- Summarizing maintenance logsIt summarizes maintenance logs.
- Hand-off to your teamAnything that needs a person goes to the right person, with the details attached.
What it never does
- Make up a price or a factIt works only from the documents, records and price lists you give it. Anything it can't find goes to your team.
- Promise a resultQuestions about outcomes go to the person who does the work.
- Pretend to be a personIt says it is an automated assistant whenever it talks to someone directly.
- Touch control systemsIt runs on the business network only.
- Send anything on its ownDrafts wait for your team's approval before anything goes out.
Built and tested on your own work.
Before handoff, we run your build on your own real examples and fix anything that misses.
- Tested on your own workBefore handoff, we run your build on your own real examples and fix anything that misses.
- Retainer, then balance on deliveryRetainer up front. Work starts once the retainer is paid; the balance is due on delivery when the agreed test cases pass.
- Fixed price, scope and timelineAll three in writing before work starts. The timeline is set in your quote.
- What 12² buildsReport templates, schedules and notice drafts on the business network only.
- How it connectsWe confirm how it connects to the tools you already use on the first call and write it into your quote.
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See also: all industry packages · pricing
From $2,500 + $249/moSetup + monthly, by size. The monthly fee covers monitoring, fixes and re-tests for your package as your templates, documents and staff change. AI and software usage is billed at cost. Proposed starting estimates by team size, not fixed prices; the final price is in a written quote.
- Small: Small office (1-10 staff)From $2,500 + $249/mo. The core build for 1-10 staff: report templates, schedules and notice drafts on the business network only. Proposed estimate. Small tier; monthly covers hosting, monitoring and fixes.
- Mid-size: Growing office (11-50 staff)From $6,500 + $549/mo. Everything in Small office, for more users, inboxes and calendars, with hand-off rules set for each role. Proposed estimate. More users, locations or integrations.
- Enterprise: Multi-site / enterprise (50+ staff or multiple locations)From $15,000, custom quote. Everything in Growing office, across locations or departments, with system integrations and a security review scoped in your custom quote. Proposed estimate floor; scope, integrations and security review set the final number. No cap.
- Retainer up front Work starts once the retainer is paid; the balance is due on delivery when the agreed test cases pass. Scope, price and timeline are agreed in writing before work starts.
- You own itThe accounts, scripts, templates and data sit in your name. You can leave at any time.
- Compliance and dataNo access to SCADA; Safe Drinking Water Act and permit reporting stay with the certified operator (unverified detail); public agencies buy under their own procurement rules (unverified per agency); public-records laws apply.
- Not professional adviceOffice-side work only: it never touches control systems, and your operators make every operational decision. 12² builds software and automations. It is not a licensed professional in your field, and your team makes every professional decision. Disclosures
Straight answers.
Does it run the plant?
No. Business paperwork only.
How does payment work?
Retainer up front. Work starts once the retainer is paid; the balance is due on delivery when the agreed test cases pass.
How long does it take?
Timelines are set per project in the quote, after we see your systems and volume.
Are these prices final?
No. They are proposed starting estimates. You get a written custom quote after a short scoping call.
Tell us how the work gets done now.
A few lines is enough. If it's a fit we'll say so, and if it isn't we'll tell you why.
- You'll hear back within one business day12² reads your note and replies about your project.
- A free 20-minute callHow the work runs now, what gets missed, and what your team needs from it.
- A fixed quoteYour size, scope, date and price in writing before any work starts.
Prefer email? Write to [email protected]
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