AI That Takes Admin Off Your Receptionists & Information Clerks
Front desks miss calls when they are busy, and staff answer the same questions all day. 12² builds a front-desk assistant set up on an answering tool (off-the-shelf where it fits) with approved scripts, calendar booking and a hand-off rule.
Front Desk Call & Message Assistant · From $2,500 + $249/mo, by team size · proposed estimate · It says it is an automated assistant at the start of every call and chat.
Ai receptionist for small business: the short answer.
12² builds AI for offices with a front desk that takes routine work off their receptionists and information clerks: answering common questions by phone or chat from approved answers, taking messages and book into the existing calendar, and sending callback lists to staff. It runs inside the tools you already use, and your team reviews anything that goes out.
Sources
- Smith.ai receptionist plans list $300/mo for 30 calls and $810/mo for 90 callssmith.ai
- Goodcall AI answering service: Starter $79/mo, Growth $129/mogoodcall.com
- FCC Declaratory Ruling (Feb 2, 2024): AI-generated voices count as "artificial or prerecorded voice" under the TCPAdocs.fcc.gov
Research figures above describe the cited studies, not results 12² promises. Results vary. Disclosures
Where the hours go now.
Answering common questions by phone or chat from approved answers
Front desks miss calls when they are busy, and staff answer the same questions all day.
Messages and book
Questions and requests wait until someone has a free minute.
Callback lists to staff
Reminders and follow-ups slip when the day gets busy.
What it handles, and what it never does.
What it handles
- Answering common questions by phone or chat from approved answersIt answers common questions by phone or chat from approved answers.
- Messages and bookIt takes messages and book into the existing calendar.
- Callback lists to staffIt sends callback lists to staff.
- Off to a person on requestIt hands off to a person on request.
- Hand-off to your teamAnything that needs a person goes to the right person, with the details attached.
What it never does
- Make up a price or a factIt works only from the documents, records and price lists you give it. Anything it can't find goes to your team.
- Promise a resultQuestions about outcomes go to the person who does the work.
- Pretend to be a personIt says it is an automated assistant whenever it talks to someone directly.
- Double-bookIt only offers times your booking system shows as open. If the two can't be connected, it takes the request and your team confirms.
Built and tested on your own booking calls.
Before handoff, we run your build on your own real examples and fix anything that misses.
- Tested on your own booking callsBefore handoff, we run your build on your own real examples and fix anything that misses.
- Retainer, then balance on deliveryRetainer up front. Work starts once the retainer is paid; the balance is due on delivery when the agreed test cases pass.
- Fixed price, scope and timelineAll three in writing before work starts. The timeline is set in your quote.
- What 12² buildsA front-desk assistant set up on an answering tool (off-the-shelf where it fits) with approved scripts, calendar booking and a hand-off rule.
- How it connectsWe confirm how it connects to the tools you already use on the first call and write it into your quote.
Related solutions: Executive Assistant Copilot Desk · Admin Assistant Workflow Kit · Customer Support Answer Desk · all solutions
See also: all industry packages · pricing
From $2,500 + $249/moSetup + monthly, by size. The monthly fee covers monitoring, fixes and re-tests for your package as your hours, prices and staff change. AI, phone and software usage is billed at cost. Proposed starting estimates by team size, not fixed prices; the final price is in a written quote.
- Small: Small office (1-10 staff)From $2,500 + $249/mo. The core build for 1-10 staff: a front-desk assistant set up on an answering tool (off-the-shelf where it fits) with approved scripts, calendar booking and a hand-off rule. Proposed estimate. Small tier; monthly covers hosting, monitoring and fixes.
- Mid-size: Growing office (11-50 staff)From $6,500 + $549/mo. Everything in Small office, for more users, inboxes and calendars, with hand-off rules set for each role. Proposed estimate. More users, locations or integrations.
- Enterprise: Multi-site / enterprise (50+ staff or multiple locations)From $15,000, custom quote. Everything in Growing office, across locations or departments, with system integrations and a security review scoped in your custom quote. Proposed estimate floor; scope, integrations and security review set the final number. No cap.
- Retainer up front Work starts once the retainer is paid; the balance is due on delivery when the agreed test cases pass. Scope, price and timeline are agreed in writing before work starts.
- You own itThe accounts, phone number, scripts, templates and data sit in your name. You can leave at any time.
- Compliance and dataCall-recording consent laws vary by state; AI voices count as artificial voice under the TCPA for outbound calls (FCC 2024), so outbound needs consent.
- Not professional advice12² builds software and automations. It is not a licensed professional in your field, and your team makes every professional decision. Disclosures
Straight answers.
Do AI receptionists work?
Results published so far come from vendors, not independent studies. We set one up, measure your own missed-call numbers, and keep a human hand-off.
How does payment work?
Retainer up front. Work starts once the retainer is paid; the balance is due on delivery when the agreed test cases pass.
How long does it take?
Timelines are set per project in the quote, after we see your systems and volume.
Are these prices final?
No. They are proposed starting estimates. You get a written custom quote after a short scoping call.
Tell us how you handle messages and book now.
A few lines is enough. If it's a fit we'll say so, and if it isn't we'll tell you why.
- You'll hear back within one business day12² reads your note and replies about your project.
- A free 20-minute callHow calls reach you now, what gets missed, and what a booking needs.
- A fixed quoteYour size, scope, date and price in writing before any work starts.
Prefer email? Write to [email protected]
Got it. Your message is in.
You'll hear back within one business day.