AI That Takes Admin Off Your Network & Computer Systems Administrators
IT teams spend the day on repeat tickets, password questions and documentation. 12² builds a knowledge-base assistant, ticket triage and runbook templates around the helpdesk tool.
IT Helpdesk & Runbook Desk · From $4,500 + $349/mo, by team size · proposed estimate · It says it is an automated assistant whenever it talks to someone directly, and your team reviews what it drafts before it goes out.
Ai for it helpdesk: the short answer.
12² builds AI for companies that takes routine work off their network and computer systems administrators: answering common how-to questions from your knowledge base, triaging tickets, drafting runbooks and change notes and drafting scripts for review. It runs inside the tools you already use. Admins approve every change to live systems.
Sources
- General coding evidence, not a study of this job: developers with GitHub Copilot finished a set programming task 55.8% faster in a controlled trialarxiv.org
- RCT/field study: AI assistant raised customer-support issues resolved per hour 14-15% (Brynjolfsson, Li, Raymond, QJE 2025)nber.org
Research figures above describe the cited studies, not results 12² promises. Results vary. Disclosures
Where the hours go now.
Common how-to questions
IT teams spend the day on repeat tickets, password questions and documentation.
Triaging and routing tickets
Questions and requests wait until someone has a free minute.
Runbooks and change notes
Written up by hand, one at a time, after the real work is done.
What it handles, and what it never does.
What it handles
- Common how-to questionsIt answers common how-to questions from the IT knowledge base.
- Triaging and routing ticketsIt triages and routes tickets.
- Runbooks and change notesIt drafts runbooks and change notes.
- Drafting scriptsIt drafts scripts for admin review.
- Hand-off to your teamAnything that needs a person goes to the right person, with the details attached.
What it never does
- Make up a price or a factIt works only from the documents, records and price lists you give it. Anything it can't find goes to your team.
- Promise a resultQuestions about outcomes go to the person who does the work.
- Pretend to be a personIt says it is an automated assistant whenever it talks to someone directly.
- Send anything on its ownDrafts wait for your team's approval before anything goes out.
Built and tested on your own work.
Before handoff, we run your build on your own real examples and fix anything that misses.
- Tested on your own workBefore handoff, we run your build on your own real examples and fix anything that misses.
- Retainer, then balance on deliveryRetainer up front. Work starts once the retainer is paid; the balance is due on delivery when the agreed test cases pass.
- Fixed price, scope and timelineAll three in writing before work starts. The timeline is set in your quote.
- What 12² buildsA knowledge-base assistant, ticket triage and runbook templates around the helpdesk tool.
- How it connectsWe confirm how it connects to your helpdesk tool on the first call and write it into your quote.
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See also: all industry packages · pricing
From $4,500 + $349/moSetup + monthly, by size. The monthly fee covers monitoring, fixes and re-tests for your package as your templates, documents and staff change. AI and software usage is billed at cost. Proposed starting estimates by team size, not fixed prices; the final price is in a written quote.
- Small: Small firm (1-10 staff)From $4,500 + $349/mo. The core build for 1-10 staff: a knowledge-base assistant, ticket triage and runbook templates around the helpdesk tool. Proposed estimate. Small tier; monthly covers hosting, monitoring and fixes.
- Mid-size: Mid firm (11-50 staff)From $9,500 + $750/mo. Everything in Small firm, for more users, inboxes and calendars, with hand-off rules set for each role. Proposed estimate. More users, locations or integrations.
- Enterprise: Large firm / enterprise (50+ staff)From $25,000, custom quote. Everything in Mid firm, across locations or departments, with system integrations and a security review scoped in your custom quote. Proposed estimate floor; scope, integrations and security review set the final number. No cap.
- Retainer up front Work starts once the retainer is paid; the balance is due on delivery when the agreed test cases pass. Scope, price and timeline are agreed in writing before work starts.
- You own itThe accounts, scripts, templates and data sit in your name. You can leave at any time.
- Compliance and dataCredentials and production data stay in the client's environment; humans approve every change to live systems.
- Not professional advice12² builds software and automations. It is not a licensed professional in your field, and your team makes every professional decision. Disclosures
Straight answers.
Can it reset passwords?
Not on its own; identity changes stay with admins.
How does payment work?
Retainer up front. Work starts once the retainer is paid; the balance is due on delivery when the agreed test cases pass.
How long does it take?
Timelines are set per project in the quote, after we see your systems and volume.
Are these prices final?
No. They are proposed starting estimates. You get a written custom quote after a short scoping call.
Tell us how you handle common how-to questions now.
A few lines is enough. If it's a fit we'll say so, and if it isn't we'll tell you why.
- You'll hear back within one business day12² reads your note and replies about your project.
- A free 20-minute callHow the work runs now, what gets missed, and what your team needs from it.
- A fixed quoteYour size, scope, date and price in writing before any work starts.
Prefer email? Write to [email protected]
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