AI That Takes Admin Off Your Loan Officers
Lenders lose deals to slow follow-up, and loan officers spend evenings on status updates. 12² builds message templates, CRM notes and a date tracker around the LOS and CRM.
Loan Officer Follow-Up Desk · From $4,500 + $349/mo, by team size · proposed estimate · It says it is an automated assistant whenever it talks to someone directly, and your team reviews what it drafts before it goes out.
Ai for loan officers: the short answer.
12² builds AI for lenders that takes routine work off their loan officers: drafting follow-up and status messages for review, summarizing borrower conversations into the CRM, tracking rate-lock and closing dates and drafting checklists. It runs inside the tools you already use. Licensed officers quote every rate.
Sources
- FTC Safeguards Rule (16 CFR 314): covered non-bank financial institutions need a written information security program, a Qualified Individual, multi-factor authentication and oversight of service providersgovinfo.gov
- General office-writing evidence, not a study of this job: in an RCT, ChatGPT cut professional writing time 40% and raised quality (Noy & Zhang, Science 2023)news.mit.edu
Research figures above describe the cited studies, not results 12² promises. Results vary. Disclosures
Where the hours go now.
Follow-up and status messages
Lenders lose deals to slow follow-up, and loan officers spend evenings on status updates.
Summarizing borrower conversations into the CRM
Hours go to reading and re-reading before the real work starts.
Rate-lock and closing dates
The dates and records live in inboxes, spreadsheets and people's heads.
What it handles, and what it never does.
What it handles
- Follow-up and status messagesIt drafts follow-up and status messages for officer review.
- Summarizing borrower conversations into the CRMIt summarizes borrower conversations into the CRM.
- Rate-lock and closing datesIt tracks rate-lock and closing dates.
- Drafting pre-approval checklistsIt drafts pre-approval checklists.
- Hand-off to your teamAnything that needs a person goes to the right person, with the details attached.
What it never does
- Make up a price or a factIt works only from the documents, records and price lists you give it. Anything it can't find goes to your team.
- Promise a resultQuestions about outcomes go to the person who does the work.
- Pretend to be a personIt says it is an automated assistant whenever it talks to someone directly.
- Make a credit, coverage or account decisionYour licensed staff make every one of those calls.
- Send anything on its ownDrafts wait for your team's approval before anything goes out.
Built and tested on your own work.
Before handoff, we run your build on your own real examples and fix anything that misses.
- Tested on your own workBefore handoff, we run your build on your own real examples and fix anything that misses.
- Retainer, then balance on deliveryRetainer up front. Work starts once the retainer is paid; the balance is due on delivery when the agreed test cases pass.
- Fixed price, scope and timelineAll three in writing before work starts. The timeline is set in your quote.
- What 12² buildsMessage templates, CRM notes and a date tracker around the LOS and CRM.
- How it connectsWe confirm how it connects to your LOS and CRM on the first call and write it into your quote.
Related solutions: Branch Service Answer Desk · Loan File Intake Desk · Brokerage Operations Paperwork Desk · all solutions
See also: all industry packages · pricing
From $4,500 + $349/moSetup + monthly, by size. The monthly fee covers monitoring, fixes and re-tests for your package as your templates, documents and staff change. AI and software usage is billed at cost. Proposed starting estimates by team size, not fixed prices; the final price is in a written quote.
- Small: Small firm (1-10 staff)From $4,500 + $349/mo. The core build for 1-10 staff: message templates, CRM notes and a date tracker around the LOS and CRM. Proposed estimate. Small tier; monthly covers hosting, monitoring and fixes.
- Mid-size: Mid firm (11-50 staff)From $9,500 + $750/mo. Everything in Small firm, for more users, inboxes and calendars, with hand-off rules set for each role. Proposed estimate. More users, locations or integrations.
- Enterprise: Large firm / enterprise (50+ staff)From $25,000, custom quote. Everything in Mid firm, across locations or departments, with system integrations and a security review scoped in your custom quote. Proposed estimate floor; scope, integrations and security review set the final number. No cap.
- Retainer up front Work starts once the retainer is paid; the balance is due on delivery when the agreed test cases pass. Scope, price and timeline are agreed in writing before work starts.
- You own itThe accounts, scripts, templates and data sit in your name. You can leave at any time.
- Compliance and dataBank privacy and security rules (GLBA) apply; banks follow their regulators' guidelines (detail unverified). Customer data stays in the institution's tenant; staff make every credit and account decision. Non-bank lenders and brokers: FTC Safeguards Rule requires a written security program, MFA and service-provider oversight. Fair lending and advertising rules apply (unverified detail).
- Not professional adviceNot financial or credit advice: your staff make every credit and account decision, and lending, fair-lending and privacy rules apply to you. 12² builds software and automations. It is not a licensed professional in your field, and your team makes every professional decision. Disclosures
Straight answers.
Can AI quote rates?
No. Licensed officers quote; it drafts follow-ups.
How does payment work?
Retainer up front. Work starts once the retainer is paid; the balance is due on delivery when the agreed test cases pass.
How long does it take?
Timelines are set per project in the quote, after we see your systems and volume.
Are these prices final?
No. They are proposed starting estimates. You get a written custom quote after a short scoping call.
Tell us how you handle follow-up and status messages now.
A few lines is enough. If it's a fit we'll say so, and if it isn't we'll tell you why.
- You'll hear back within one business day12² reads your note and replies about your project.
- A free 20-minute callHow the work runs now, what gets missed, and what your team needs from it.
- A fixed quoteYour size, scope, date and price in writing before any work starts.
Prefer email? Write to [email protected]
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