How AI Helps Light Truck Drivers
Light delivery businesses field status calls and chase proof of delivery and route changes. 12² builds customer notices, POD filing and exception messages for the office.
Local Delivery Office Desk · From $2,500 + $249/mo, by team size · proposed estimate · It says it is an automated assistant whenever it talks to someone directly, and your team reviews what it drafts before it goes out.
Ai for local delivery companies: the short answer.
12² builds AI for light truck drivers that takes on the routine work: sending delivery-window notices from the route plan, filing proof-of-delivery records, drafting exception messages for the dispatcher and logging customer calls. It runs inside the tools you already use. Drivers stay hands-free.
Sources
- FMCSA rule: commercial drivers may not hold a mobile phone or dial with more than one button while driving; hands-free onlyfmcsa.dot.gov
- General office-writing evidence, not a study of this job: in an RCT, ChatGPT cut professional writing time 40% and raised quality (Noy & Zhang, Science 2023)news.mit.edu
Research figures above describe the cited studies, not results 12² promises. Results vary. Disclosures
Where the hours go now.
Sending delivery-window notices from the route plan
Light delivery businesses field status calls and chase proof of delivery and route changes.
Proof-of-delivery photos and signatures
The dates and records live in inboxes, spreadsheets and people's heads.
Route-change and exception messages
Written up by hand, one at a time, after the real work is done.
What it handles, and what it never does.
What it handles
- Sending delivery-window notices from the route planIt sends delivery-window notices from the route plan.
- Proof-of-delivery photos and signaturesIt files proof-of-delivery photos and signatures.
- Route-change and exception messagesIt drafts route-change and exception messages for the dispatcher.
- Logging customer callsIt logs customer calls.
- Hand-off to your teamAnything that needs a person goes to the right person, with the details attached.
What it never does
- Make up a price or a factIt works only from the documents, records and price lists you give it. Anything it can't find goes to your team.
- Promise a resultQuestions about outcomes go to the person who does the work.
- Pretend to be a personIt says it is an automated assistant whenever it talks to someone directly.
- Send anything on its ownDrafts wait for your team's approval before anything goes out.
Built and tested on your own work.
Before handoff, we run your build on your own real examples and fix anything that misses.
- Tested on your own workBefore handoff, we run your build on your own real examples and fix anything that misses.
- Retainer, then balance on deliveryRetainer up front. Work starts once the retainer is paid; the balance is due on delivery when the agreed test cases pass.
- Fixed price, scope and timelineAll three in writing before work starts. The timeline is set in your quote.
- What 12² buildsCustomer notices, POD filing and exception messages for the office.
- How it connectsWe confirm how it connects to the tools you already use on the first call and write it into your quote.
Related solutions: Shipping & Receiving Paperwork Desk · Buyer Quote & PO Desk · Logistics Coordination Desk · all solutions
See also: all industry packages · pricing
From $2,500 + $249/moSetup + monthly, by size. The monthly fee covers monitoring, fixes and re-tests for your package as your templates, documents and staff change. AI and software usage is billed at cost. Proposed starting estimates by team size, not fixed prices; the final price is in a written quote.
- Small: Small office (1-10 staff)From $2,500 + $249/mo. The core build for 1-10 staff: customer notices, POD filing and exception messages for the office. Proposed estimate. Small tier; monthly covers hosting, monitoring and fixes.
- Mid-size: Growing office (11-50 staff)From $6,500 + $549/mo. Everything in Small office, for more users, inboxes and calendars, with hand-off rules set for each role. Proposed estimate. More users, locations or integrations.
- Enterprise: Multi-site / enterprise (50+ staff or multiple locations)From $15,000, custom quote. Everything in Growing office, across locations or departments, with system integrations and a security review scoped in your custom quote. Proposed estimate floor; scope, integrations and security review set the final number. No cap.
- Retainer up front Work starts once the retainer is paid; the balance is due on delivery when the agreed test cases pass. Scope, price and timeline are agreed in writing before work starts.
- You own itThe accounts, scripts, templates and data sit in your name. You can leave at any time.
- Compliance and dataDrivers never use it while driving; hands-free only (FMCSA rule for commercial drivers; state phone laws apply, unverified per state). TCPA consent for texts.
- Not professional advice12² builds software and automations. It is not a licensed professional in your field, and your team makes every professional decision. Disclosures
Straight answers.
Do drivers have to type anything?
No. Messages go from the office system.
How does payment work?
Retainer up front. Work starts once the retainer is paid; the balance is due on delivery when the agreed test cases pass.
How long does it take?
Timelines are set per project in the quote, after we see your systems and volume.
Are these prices final?
No. They are proposed starting estimates. You get a written custom quote after a short scoping call.
Tell us how you handle proof-of-delivery photos and signatures now.
A few lines is enough. If it's a fit we'll say so, and if it isn't we'll tell you why.
- You'll hear back within one business day12² reads your note and replies about your project.
- A free 20-minute callHow the work runs now, what gets missed, and what your team needs from it.
- A fixed quoteYour size, scope, date and price in writing before any work starts.
Prefer email? Write to [email protected]
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