AI dispatch for plumbers: the 11 PM burst pipe gets an answer.
A homeowner with water on the floor calls until someone picks up. 12² builds a dispatch desk for your phone and website that answers every call, tells an emergency from a routine job, pages your on-call tech for the emergencies, and books the rest into tomorrow.
After-Hours Dispatch Desk · AI front desk, Standard or Intake · $6,500 + $650/mo
Three jobs your team does by hand today.
Answering after hours
Every call and web chat is answered, day and night, in your company's name and with your rules.
Sorting the emergencies
The words you choose, such as flooding or no water, page your on-call tech at once with the address and a summary.
Morning callbacks
Routine jobs are booked into open slots or written up as a ticket, so the day doesn't start with voicemail.
What it does, and what stays with your people.
What it handles
- Emergency triageYour list of emergency keywords, your on-call rota and your paging rules.
- BookingOpen slots in your calendar or field-service software, confirmed by text.
- Job ticketsAddress, problem, access notes and photos the customer sends.
What stays with your team
- Prices beyond your rate cardIt quotes only what you approve, such as your call-out fee.
- Safety adviceFor anything like a gas smell it gives only the script you approve and escalates at once.
- DiagnosisYour tech decides what is wrong and what the fix costs.
After-Hours Dispatch Desk.
Standard: phone and web chat, booking and hand-off. Intake, $12,500 + $1,250/mo, adds writes into your field-service software, bilingual calls and after-hours rules. Phone minutes and AI usage are billed at cost.
Not sure this is the first fix? The Bottleneck Map ($4,500, two weeks) finds where your work slows down and prices each build in writing. It is credited to the build if you sign within 30 days.
Invoca's 2026 home services benchmark found that 52% of calls to home services businesses are answered by a person. Source.
$6,500 + $650/moAI front desk, Standard or Intake. AI and software usage is billed at cost. Run & Improve is optional after launch: Care $750/mo, Operate $2,500/mo or Improve $5,000/mo.
- Second half due when it passes 50% at kickoff. The second 50% isn't due until the test cases we agree on pass.
- You own itCode, accounts and data sit in your name. You can leave at any time.
No client logos. Working software instead.
12² has no plumbers case studies to show yet, and won't invent any. This is software 12² builds and runs, which you can open and try.
See every package on the industries page and every price on the pricing page.
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Straight answers.
Will it replace our answering service?
It can. It answers with your rules and writes the job straight into your system, which most answering services don't. You can run both for the first month while you compare.
What if the AI gets an emergency wrong?
Your keyword list decides what pages the on-call tech, and it is set up to page when it isn't sure. Every call is logged so you can check what it did.
Tell us where the work slows down.
A few lines is enough. If it's a fit we'll say so, and if it isn't we'll tell you why.
- A real replyWritten for you by 12², within one business day. Never an autoresponder.
- A free 20-minute callWe walk one real job through your process and find where it slows down.
- A Bottleneck Map proposalScope, dates and the fixed price in writing before any work starts.
Prefer email? Write to [email protected]
Got it. Your message is in.
You'll get a personal reply within one business day.